Shipping, returns and refunds

Shipping times and rates

France - Paris:

Free showroom pick-up available on appointment only. Please contact:  customer@laurence-dacade.com

Please allow 3 - 5 days for our reply. Kindly note that we are taking requests via this email only: customer@laurence-dacade.com

France:

Standard shipping - 2 to 4 business days - 15€

Express shipping - Overnight service (if order placed before 3pm on a business day) 40€

Prices include VAT (taxes).

European Union:

Standard shipping - 2 to 8 business days - 25€ 

Express shipping - 1 to 3 business days - 50€ 

Prices include VAT (taxes).

Rest of World:

Standard shipping - 2 to 8 business days - 50€

Standard heavy - 2 to 8 business days 80€

Express UPS - 2 to 5 business days 100€

Prices do not include French VAT (customers will be required to pay for taxes + customs fees upon delivery)

Should you wish to use your own courier service or for express shipping to Rest of World, please contact us on customer@laurence-dacade.com

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to return your item. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt, number or order or proof of purchase. 

The expenses of return are with your load. Please send us the tracking number at customer@laurence-dacade.com so we can be aware of your return. 

Return address: 

HINDILA / LAURENCE DACADE

18 RUE DUPHOT

75001 PARIS FRANCE

If you have any question before returning your item, you can contact us at customer@laurence-dacade.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

After receiving your return, we will notify you once the return is confirmed. You will be notified when the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please allow 5 business days so we can proceed with your refund.