Shipping times and rates
France - Paris :
. Free showroom pick-up available - Please contact email@example.com or call +33 1 45 49 30 22
. Standard shipping - La Poste - 2 to 4 business days - 15€
. Express shipping - UPS - Overnight service (if order placed before 4pm on a business day) 40€
European Union, United Kingdom, Switzerland :
. Standard shipping - La Poste - 2 to 8 business days - 25€
. Express shipping - UPS - 1 to 3 business days - 50€
Rest of World :
. Standard shipping - FEDEX - 2 to 8 business days - 50€
Should you wish to use your own courier service or for express shipping to Rest of World, please contact us on firstname.lastname@example.org
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Items will be returned at the expense of the customer.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.